Congratulations on receiving an offer for your home! But remember, the journey doesn’t end here. Buyers often return with requests after their offer is accepted, and these can range from repairs and redecoration to the inclusion of fixtures, fittings, or even furniture. Handling these requests professionally is key to keeping the sale on track.

Understand What’s Being Asked

First and foremost, clarify the nature of the request. Is it a safety-related repair highlighted by a survey, a cosmetic update, or a request for items such as appliances or garden furniture? The more specific the request, the easier it is to evaluate.

Stay Practical, Not Personal

It’s only natural to feel a bit defensive, especially if the buyer is asking for work to be done. However, try to keep emotions out of it and assess each request from a practical and financial standpoint.

Know What’s Reasonable

If the issue affects the property’s condition or resale value—such as a roof leak or faulty boiler—it may be worth negotiating. For minor cosmetic issues, you’re within your rights to push back or offer a modest price reduction instead.

Be Clear on Inclusions

Clarify what’s staying and what’s going early on to avoid disputes. Fixtures like integrated appliances are usually included, but free-standing items may be negotiable. Confirm everything in writing via the fixtures and fittings form.

Lean on Professional Advice

Your agent or solicitor can advise on whether requests are standard, reasonable, or overreaching. They can also help you negotiate a fair outcome that keeps the deal moving forward.

Post-offer negotiations are common, and with the right approach, you can handle buyer requests calmly, keep communication open, and move towards a successful sale. At Sawyer & Co, we’re always here to help guide you through every step of the process.