Ah, the dreaded late-night call—a burst pipe, a broken boiler, or a power outage. While no landlord relishes these moments, emergency repairs are part of the property letting journey. How you respond can significantly impact tenant trust and protect your investment. Here’s how to handle these situations like a pro.

Understanding Emergencies
An emergency repair is anything that poses a risk to health, safety, or the property’s structure. This includes gas leaks, water ingress, electrical failures, or heating breakdowns, especially during chilly months.

Clear Communication
Ensure tenants know what qualifies as an emergency and how to report it. A clear process outlined in the tenancy agreement means quicker communication and resolution.

Trusted Contractors
Have a list of reliable, qualified contractors ready for short notice calls. Scrambling to find help during a crisis isn’t ideal. Reliable tradespeople save time, stress, and money.

Swift Action
Act promptly. Legal obligations require landlords to maintain a safe, habitable property. Delays in addressing emergencies can lead to compensation claims or enforcement action.

Follow-Up
Once resolved, check in with your tenant to ensure everything’s working and they’re satisfied with the response. This fosters goodwill and shows you value their concerns.

Prevention
Regular maintenance and routine inspections can catch small issues before they escalate. Keeping your property in good order reduces the likelihood of emergencies.

In essence, preparation and responsiveness are your best tools. Emergencies are unpredictable, but with the right approach, you can handle them professionally, protecting both your property and your reputation as a landlord. And remember, if you need any advice on letting, we at Sawyer & Co are here to help!